Carlos C. Suarez

I have achieved a 99% customer satisfaction rate by providing both field and remote IT support, utilizing remote management and monitoring systems to maintain response times under one hour. I optimized operational efficiency by 100% through the development of comprehensive IT documentation, outlining processes and best practices, and maintaining daily activity records on ticketing systems. I designed, installed, maintained, and secured network infrastructure, monitoring over 80 devices to achieve a 99% uptime while ensuring compliance with NIST and ISO 27001 standards. By managing user accounts and synchronizing on-premises Active Directories with Microsoft 365 Entra, I ensured another 99% uptime. Leveraging my IT project management skills, I led multiple projects, meeting 100% of deadlines and ensuring successful delivery. I boosted security scores by 60% through analyzing and enhancing identity and access management policies and deploying Entra protocols. Furthermore, I reduced the social engineering attack surface by 99% by designing and leading comprehensive information security awareness and education campaigns, including phishing simulations and security training workshops. I achieved 96% operational uptime by designing, installing, managing, and maintaining physical security camera systems. Finally, I ensured near 100% data protection by monitoring and analyzing risky activities and logs, enabling critical interventions and proactive measures.